1.If you receive a product with damaged packaging, inspect the items
carefully for damage. If there is damage, report this on the delivery
slip or, alternatively, refuse the shipment and it will return to EIE
2.If a claim is made against the shipping company, they
will provide a compensation number. Please inform EIE carbon of this
number for delivery tracking. Arrangements for reshipment will be made
within 10 business days upon receiving the returned package tracking NO.
the items are damaged but accepted and not reported, there is no
recourse against the delivery company and you are responsible for
purchasing any replacement product. EIE carbon will send you free
replacement rim ,but customer will bear the shipping for reshipment.
the package is in good condition, but the product is significantly
damaged during shipment, please keep the waybill, packaging, etc. and
contact us within 7 Natural days after the delivery.