Eie carbon F.A.Q

How to contact with us?

1) Leave your precious inquiry at the message board below.

2) Add and chat with us via online.

3) Please contact us at [email protected]

Do you ship worldwide?

Yes, we offer Worldwide Shipping. Not all country options are on our website, please contact us at [email protected] to get the shipping cost.

Where can I buy the rims?

1) You can buy the rims directly from eie carbon website. Click Buy.

Select products you’d like to purchase and send an email at [email protected] Then we will create an invoice for you to order.

Shipping

Normally, we use EMS delivery. If you need faster shipping way, such as DHL, FedEx, ups, we can offer, but you need to pay the extra shipping cost.

Payment

Pay by credit card, Paypal, Bank Transfer, and Western Union.

How does your factory guarantee QC?

Quality is first. Our QC always attaches great importance to quality control from the beginning to the end of the production. Every product will be fully assembled and carefully tested before it is packed for shipment.

What is a release date?

After payment, we will arrange manufacturing accordingly, then ship out to you using EMS express. Tracking numbers will be informed at shipment via email. This emails will include a link to check the tracking info.

What is the warranty?

We offer 400 days warranty on rims after the date of shipment.

Taxes, VAT charges

We can declare low value of the order, so you can pay less tax or no taxes. But we can't assume the taxes of your country. You should assume the taxes of your country custom. If you need help, please contact us, we had many customers from all over the world. The taxes are depended on your country rules.

Can you accept OEM order?

Yes, our company could accept OEM order, as well as doing some design for our customers. We are working with some brand here.