Eie carbon rims carry a 1 year warranty against manufacturing defects. All products we sell are in good quality and will pass QC before shipment. 


 1 year warranty(from the date of purchasing)

--Any quality issue occur within 1 month, Eie carbon will promise either repair or replace the product accordingly.

--Any quality issue occurs between 1 month ~12months

Eie carbon promises either repair or replace rim/wheels(necessary accessory), shipping charge will be paid by customers.

This warranty does not apply to defects caused by negligence, accidents, misuse, incorrect installation, modifications, or normal wear and tear etc..

To submit a claim, you’ll need:

--Your contact information(recipient name, contact mail address etc.)

--The picture of the failed parts and serial number (located on the tire bed)

--describe the riding condition and the reason of the products fail

We expect our rims to be ridden hard during training and even harder during racing. If you push things a bit past the limit, hit, crash and damage a rim, Eie carbon is willing to offer you a price break for the failed rim/wheels.